Refund Policy

Last Updated: October 18, 2025 Effective Date: October 18, 2025

Overview

At Right AI, we strive to provide exceptional AI-powered video and image generation services. We understand that sometimes things don't work out as expected, and we want to ensure you're satisfied with your purchase.

This Refund Policy outlines the conditions under which you may request a refund and the process for doing so. Please read this policy carefully before making a purchase.

1. Refund Eligibility

1.1 Subscription Refunds

You are eligible for a subscription refund ONLY if ALL of the following conditions are met:

✅ 3-Day Window: You request the refund within 3 days (72 hours) of the purchase or renewal date

✅ Credit Usage Limit: You have used 20 credits or fewer since the purchase or renewal

✅ No Prior Refunds: You have not received a refund for the same subscription in the current or previous billing period

✅ Processing Fee: You agree to a processing fee deduction of $2.00 or 10% of the payment (whichever is greater)

Example:

• You purchased Pro Monthly ($19.99) on October 1
• You used 15 credits by October 3
• You request a refund on October 3
• ✅ Eligible: Refund = $19.99 - $2.00 (processing fee) = $17.99

Counter-Example:

• You purchased Basic Monthly ($9.99) on October 1
• You used 50 credits by October 2
• You request a refund on October 2
• ❌ Not Eligible: Exceeded 20 credit limit

1.2 One-Time Credit Packs

One-time credit packs (e.g., 200 Credits Pack) are NOT refundable under any circumstances.

Reasons:

• Credits are immediately delivered to your account upon purchase
• Digital goods are considered "delivered" once credits are added
• Credits can be used instantly, making refunds unfair to the service
• This policy is clearly stated at the time of purchase

No exceptions apply, even if you have not used any credits from the pack.

1.3 Annual Subscriptions

Annual subscriptions have an extended 30-day refund window with pro-rated calculations:

Within 30 Days of Purchase:

• Eligible for a pro-rated refund based on unused months
• Calculation: (Total Paid) - (Used Months' Value) - (Used Credits' Value) - (Processing Fee)
• Processing fee: $2.00 or 10% of refund amount (whichever is greater)

Example Calculation (Basic Annual - $89.91):

• Purchase date: October 1
• Refund request: October 25 (within 30 days)
• Credits used: 800 credits
• Monthly value: $89.91 / 12 = $7.49 per month
• Monthly credits: 6,000 / 12 = 500 per month

Calculation:

1. Total paid: $89.91
2. Used time: 1 month = $7.49
3. Extra credits used: 800 - 500 = 300 credits ≈ $4.49
4. Processing fee: $8.99 (10% of $89.91)
5. Refund: $89.91 - $7.49 - $4.49 - $8.99 = $68.94

After 30 Days:

• No refunds available
• You may cancel to prevent future renewal, but no refund for current year

2. Exceptions (Technical Issues)

The 3-day and 20-credit limits DO NOT APPLY in the following cases, where full refunds are available:

2.1 Service Unavailability

• Service down for 48+ hours: If Right AI is completely inaccessible for more than 48 consecutive hours
• Proof required: We will verify downtime through our monitoring systems

2.2 Billing Errors

• Duplicate charges: You were charged twice for the same purchase
• Incorrect amount: You were charged a different amount than displayed
• Unauthorized charges: Charges made without your authorization
• Proof required: Transaction records, bank statements

2.3 Non-Delivery of Credits

• Credits not granted: You paid for credits but they were not added to your account
• Verification: We will check our credit ledger system

2.4 Service Misrepresentation

• Significantly different from advertised: The service does not function as described on our website
• Must provide evidence: Screenshots, documentation of discrepancies

In these exceptional cases:

• Full refund without processing fee
• Credits forfeited (if applicable)
• Refund processed within 5-10 business days

3. Non-Refundable Situations

Refunds are NOT available in the following circumstances:

3.1 Change of Mind

• You simply decide you no longer want the service
• You found a competing service you prefer
• You realized you don't need AI generation

3.2 Usage Exceeded

• You used more than 20 credits during the 3-day window
• You consumed credits and then requested a refund (abuse prevention)

3.3 Quality Dissatisfaction

• You are unhappy with the quality of generated images or videos
• The AI output does not match your subjective expectations
• The generation style is not what you wanted

Note: AI-generated content quality varies based on prompts and model capabilities. We cannot refund based on subjective quality assessments.

3.4 Account Violations

• Your account was suspended or terminated for violating our Terms of Service
• You generated prohibited content (NSFW, illegal, IP-infringing)
• You engaged in fraudulent activity

3.5 Late Requests

• Refund requests made after the 3-day window (monthly subscriptions)
• Refund requests made after 30 days (annual subscriptions)

3.6 External Factors

• Issues with third-party AI providers (Google AI, OpenAI, Volcano Engine) beyond our control
• Your internet connection or device issues
• User error in operating the Service

3.7 One-Time Packs

• All one-time credit pack purchases (as stated in Section 1.2)

4. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

Step 1: Gather Information

Prepare the following details:

• Your account email address
• Order number or transaction ID (from confirmation email or Creem receipt)
• Date of purchase
• Amount paid
• Current credit usage (check your account dashboard)
• Detailed reason for refund request
• Any supporting documentation (screenshots of errors, billing statements, etc.)

Step 2: Contact Support

Send an email to: contact@rightai.io

Subject Line: "Refund Request - [Your Order Number]"

Email Template:

Subject: Refund Request - [Order Number]

Account Email: [your.email@example.com]
Order Number: [e.g., CRM_ABC123XYZ]
Purchase Date: [e.g., October 15, 2025]
Amount Paid: [e.g., $19.99]
Plan Purchased: [e.g., Pro Monthly]
Credits Used: [e.g., 12 credits]
Reason for Refund: [Detailed explanation]

[Attach any supporting documents]

Step 3: Review Process

Our team will review your refund request:

1. Acknowledgment: We will acknowledge receipt of your request within 1-2 business days
2. Verification: We will verify:
   • Purchase date and amount
   • Credit usage from our system logs
   • Eligibility based on this policy
3. Decision: You will receive a decision within 3-5 business days
4. Additional Information: We may request additional information or documentation if needed

Step 4: Refund Processing

If your refund is approved:

1. Confirmation Email: You will receive a confirmation with refund details
2. Account Downgrade: Your account will be downgraded to the Free plan
3. Credit Forfeiture: All remaining credits will be removed from your account
4. Refund Issuance: Refund will be processed to your original payment method
5. Processing Time:
   • Creem processing: 3-5 business days
   • Bank/card processing: 5-10 business days (varies by financial institution)
   • Total time: 5-15 business days from approval

Note: We cannot expedite bank processing times. Please contact your bank if you have not received your refund within 15 business days of approval.

5. Refund Methods

5.1 Original Payment Method

Refunds are issued to the original payment method used for the purchase:

5.2 Alternative Options

In some cases, we may offer alternatives to monetary refunds:

Account Credits:

• Equivalent value added to your account as credits
• Can be used for future generations
• No expiration (as long as account is active)

Plan Upgrade:

• Upgrade to a higher-tier plan at discounted rate
• Additional credits granted

Extended Subscription:

• Additional month(s) added to your subscription
• Same plan benefits extended

Note: These alternatives are offered at our discretion and require your acceptance. You are not obligated to accept them if you prefer a monetary refund.

6. Subscription Cancellations (No Refund)

Cancelling your subscription is different from requesting a refund:

6.1 How Cancellation Works

To Cancel:

• Go to Account Settings → Billing → Cancel Subscription
• Or email contact@rightai.io with subject "Cancel Subscription"

Effect of Cancellation:

• Stops future billing and renewals
• Current subscription remains active until the end of the billing period
• You retain access to paid features until period ends
• Unused credits expire at the end of the billing period
• No refund for the current period (unless you separately qualify under this Refund Policy)

Example:

• You subscribed to Pro Monthly on October 1 ($19.99)
• You cancel on October 15
• Your subscription remains active until October 31
• On November 1, you are downgraded to Free plan
• You are NOT charged on November 1
• No refund for October 1-31 period

6.2 When to Cancel vs. Request Refund

Cancel if:

• You want to stop future charges
• You're satisfied with the current period but don't want renewal
• You're outside the refund eligibility window

Request Refund if:

• You're within 3 days and used ≤20 credits
• Technical issues prevented service use
• Billing error occurred

You can do both: request a refund AND cancel to prevent future billing.

7. Refund Abuse Prevention

We take refund abuse seriously to ensure fair treatment of all users.

7.1 Pattern Detection

We monitor for abusive patterns, including:

• Subscribe-Use-Refund Cycle: Repeatedly subscribing, using credits, and requesting refunds
• Multiple Accounts: Creating multiple accounts to exploit refund policies
• Excessive Refund Requests: More than 3 refund requests within 12 months
• False Claims: Providing false information to obtain refunds

7.2 Consequences of Abuse

If we detect refund abuse:

1. Refund Denial: Current and future refund requests will be denied
2. Account Suspension: Your account may be temporarily or permanently suspended
3. Credit Forfeiture: All credits will be forfeited without refund
4. Permanent Ban: We may permanently ban you from using Right AI
5. Legal Action: We reserve the right to pursue legal remedies for fraud

7.3 Chargeback Disputes

If you file a chargeback with your bank/card issuer:

• We will dispute the chargeback with evidence of service delivery
• Your account will be immediately suspended pending resolution
• If the chargeback is found to be fraudulent or unjustified:
  • Your account will be permanently banned
  • We may pursue legal action for costs incurred
  • You may be reported to fraud prevention services

Please contact us first before filing a chargeback. We are committed to resolving disputes fairly and quickly.

8. Dispute Resolution

If you disagree with our refund decision:

8.1 Internal Review

1. Request Escalation: Email contact@rightai.io with subject "Refund Dispute - Escalation Request"
2. Provide Additional Evidence: Include any new information or documentation
3. Senior Review: A senior team member will review your case
4. Final Decision: You will receive a final decision within 5-7 business days

8.2 External Options

If you remain unsatisfied after internal review:

• Payment Provider Dispute: File a dispute with Creem or your payment provider
• Consumer Protection: Contact consumer protection agencies in your jurisdiction
• Legal Action: Pursue resolution through small claims court or arbitration (as outlined in our Terms of Service)

9. Special Circumstances

9.1 Promotional Discounts

If you purchased a subscription or credits using a promotional discount:

• Refunds are calculated based on the discounted price you actually paid
• Not the original full price
• Processing fees still apply

Example:

• Pro Monthly: Originally $19.99
• You paid $14.99 with 25% discount code
• Refund (if eligible): $14.99 - $2.00 processing fee = $12.99

9.2 Bundle Purchases

If you purchased multiple items together (e.g., subscription + credit pack):

• Each item is evaluated separately for refund eligibility
• Subscription may be refundable while credit pack is not
• Partial refunds may be issued

9.3 Free Trial Conversions

If you converted from a free trial to a paid subscription:

• The 3-day refund window starts from the date of paid subscription charge
• Not from the start of the free trial
• Credits used during the free trial do not count toward the 20-credit limit

9.4 Account Deletion

If you delete your account:

• You forfeit eligibility for any refunds
• All data and credits are permanently removed
• Contact us before deleting your account if you want a refund

10. Policy Modifications

We reserve the right to modify this Refund Policy at any time.

Notification of Changes:

• Updated "Last Updated" date at the top of this policy
• Email notification for material changes
• Prominent notice on our website

Applicability:

• Changes apply to purchases made after the effective date
• Purchases made before a policy change are governed by the policy in effect at the time of purchase
• We will honor the original refund terms for pre-existing purchases

Review Regularly: We encourage you to review this policy periodically.

11. Contact Information

For refund requests, questions, or disputes:

Right AI Email: contact@rightai.io Subject Line: "Refund Request" or "Refund Inquiry" Website: https://rightai.io/refund Address: Sichuan Province, China

Response Times:

• Acknowledgment: 1-2 business days
• Decision: 3-5 business days
• Refund processing: 5-15 business days (including bank processing)

Business Days: Monday-Friday, excluding Chinese national holidays

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Quick Reference Guide

Exceptions (Full Refund, No Limits):

• Service down 48+ hours
• Billing errors
• Credits not delivered
• Service misrepresentation

Refund Process:

1. Email contact@rightai.io with order details
2. Wait 3-5 days for decision
3. If approved, wait 5-15 days for refund

Abuse Consequences:

• Account suspension/ban
• Credit forfeiture
• Legal action

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Important Reminders

✅ Request Early: Don't wait until the last day of the 3-day or 30-day window

✅ Check Credit Usage: Verify you haven't exceeded 20 credits before requesting a refund

✅ Keep Records: Save purchase confirmations and transaction IDs

✅ Contact Us First: Don't file chargebacks without contacting us first

✅ Be Honest: Provide accurate information in refund requests

❌ Don't Abuse: Refund abuse results in permanent account ban

❌ Don't Delay: Refund windows are strict and cannot be extended

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We value your satisfaction and will work with you to resolve any legitimate issues. Thank you for choosing Right AI!